JA Puresite J2.5

CUSTOMER SUPPORT

 

Customer Support
Our commitment to deliver the utmost quality in our products continues with ensuring our customers receive full product support to achieve maximum performance and life that is designed and manufactured in every one of our products.


Operations Maintenance Manual (OMM)
Every system includes an OMM providing instructions on the safe operation and maintenance of our environmental control units. The manual is in accordance with the best commercial practices and contain, at a minimum:

  • Safety Precautions
  • Introduction to the Equipment
  • Performance Capabilities
  • Interface Control Drawing
  • Input Power Requirements
  • Refrigerant Particulars
  • Component Settings
  • Operational Instruction
  • Service and Maintenance Procedures
  • Repair Procedures
  • Trouble Shooting Guide
  • Spare Parts List
  • Wiring Schematic
  • Piping Schematic


Installation Manuals
Available upon request, this manual contains all necessary information for field installation of MilAIR equipment including special lifting equipment, handling instructions and safety precautions.

Depot Repair and Part Replacement Procedures
Available upon request, this document provides all necessary information to maintain and repair MilAIR equipment. It includes exploded illustrations, parts lists, step-by-step removal and replacement procedures.

Certified Spare Parts
All MilAIR spare parts are sourced and manufactured to the same specifications and quality standards as the original equipment.Do not accept substitutions, not all manufactures are equal when it comes to reliability and performance. MilAIR's select suppliers are chosen based upon proven performance and their ability to comply with our stringent quality requirements. All Spare Parts are provided with a Certificate of Conformance guaranteeing you are receiving a genuine replacement part. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for your Certified Spare Part needs.

Technical Support / Field Service
MilAIR is devoted to insuring our customers realize the full benefits of our products. Our technical support team consists of qualified product support personnel and field technicians ready to assist in system installation, operation, trouble shooting and repairs when you need it. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for your Technical Support and Field Service needs.

Warranty Service
MilAIR is driven to provide the most reliable environmental control systems in the industry. Should an issue occur with one of our products, we want to know. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. .

Training
To get the maximum life out of your system we believe proper training is essential in ensuring the equipment is being properly operated and maintained. That is why we offer training courses with instructions on safety, setup, operation, troubleshooting, repair and replacement of Line Replaceable Units (LRU). Location of instruction is flexible within the continental united states offering hands-on instruction or at our Milford Ohio facility classroom. Available course material include, step-by-step instructions, visual aids, practical exercises and testing. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to schedule your training.

 

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Send us an This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 513.576.0123.

Location

20844 Harper Avenue, Suite 300 | Harper Woods, MI | 48225

513.576.0123

info@milairinc.com